【干货】Behavioral Interview Questions如何准备？

简历过了，进入面试环节。面试官会要求你讲述你曾经遇到的一个具体问题或任务，并介绍你是如何处理这一问题或任务的，以及最后的处理结果如何。面试，可是金融、四大、咨询等行业求职的重中之重，需要认真对待。

行为面试是Offer的最后关卡

知道面试官通过Behavioral Interview想要达到什么样的目的，就可以对症下药，轻松过关，而“以结果为导向”是最高效的解决方法。究竟面试官想要了解你的哪些方面呢？

• Assess your “fit” with the Company. 评估你与公司是否“合适”。
• Past work experiences. 了解你过去的工作经历。
• Past team/leadership Activities. 了解包括团队协作能力、领导能力在内的你的所有软实力。
• Impactful things you have done. 了解你所做过的具有影响力的事。
• Evaluate understanding of industry and company in specific. 了解你对该行业或者公司的认识程度，有没有想清楚自己的职业规划，还是人云亦云、随波逐流；了解你会为了一件事做什么样的准备，怎样做准备。

如何突出你的关键能力

具体而言，面试中常见的行为性问题涉及的方面包括应聘者的领导能力、决策能力、解决问题的能力、创新能力、沟通能力、组织策划能力、团队合作能力、抗压能力、适应能力、注重细节的能力等。

问题解决能力 Problem-Solving Skills

Describe a thorny problem you had to solve in your last job.

这个问题旨在考查应聘者识别问题、分析问题和解决问题的能力。应聘者首先应从自己的工作经历中寻找一个与所应聘职位密切相关的实例，然后说明自己是如何处理这一问题的，并对处理结果加以描述。此外，应聘者选择的实例最好是自己成功解决的问题。

具体问题

Last July, we were receiving a lot of complaints about the poor quality of our products.

解决措施

I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced.

处理结果

This sorted out the problem and we had fewer complaints from our clients.

领导能力 Leadership

Tell me how you went about setting the goals for your team members and gaining commitment from them.

通过这一问题，面试官主要想了解应聘者是如何通过设置团队目标来领导自己的团队，以及采取了何种方法或手段来引导团队成员实现目标。在回答这一问题时，应聘者应当使用恰当的例子，充分说明自己擅长制定团队目标并领导团队成员实现目标。

具体任务

I needed to set the sales team objectives for the next year.

执行步骤

I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals.

完成结果

The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success, and this motivated them towards achieving the goals.

创新能力 Innovation Capability

Tell me about the suggestion that you have recently made to your manager.

这一问题是用来了解应聘者是否具备积极主动的创新思维能力，是否能够为公司提供一些有益的创意。应聘者从过去的工作经历中搜寻的相关案例，要能说明自己能够积极主动地为公司提供有益于公司发展的建议。

具体问题

I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none.

解决建议

I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training.

处理结果

This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.

沟通能力 Communication skills

Describe a situation where you negotiated with your manager to reach an agreement.

通过这一问题，主考官想要了解应聘者是否具备明确传递信息的能力以及为获得双赢结果的沟通能力。回答该问题时，应聘者应首先简单介绍具体问题，然后详细阐释自己如何以合作的方式和态度与对方一起商讨问题，以及自己如何以充分的论据说服对方接受自己提出的解决方案；最后简述一下处理的结果。

具体问题

My supervisor gave me an unreasonable deadline to complete a project.

解决方案

I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic timeline.

处理结果

The result was that we were able to settle on a plan that worked for both of us.

组织策划能力 Organizing and Planning ability

Describe a situation in which you had to schedule your activities to meet an objective.

要求应聘者描述一下自己是如何安排工作进度，从而实现一个具体的目标的。这个问题的设置旨在考察应聘者设置项目目标、安排项目工作进度、处理项目具体任务的能力。通过这些问题，还可以考察应聘者是否具备合理调配资源并有效分配任务以实现目标的能力。

具体任务

I had to complete a technical report every month. This involved collecting a large amount of information from different departments.

执行步骤 

I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report.

完成结果

This worked well and I comfortably met my deadline.

团队合作能力 Teamwork

What kinds of people do you have difficulties working with?

问题要求应聘者具体说明和哪一类人共事有困难。通过这个问题，主考官想从侧面了解一下应聘者的团队合作能力。应聘者在回答这一问题时，比较明智的选择是如实讲述自己不擅长与某类人共事，但尽量将回答的重心放在如何成功地与此类人沟通方面。应聘者可以首先简述自己不愿和这类人共事的原因，然后说明自己如何积极与他们沟通并取得共识，从而解决问题，最后别忘了强调自己从中学到的东西。

具体问题

I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions.

解决措施

I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust.

处理结果

The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.

抗压适应能力 Ability to handle pressure

Tell me about how you worked effectively under pressure.

问题要求应聘者描述一下自己如何在压力下成功完成工作。通过这个问题，主考官想了解应聘者是否能在压力巨大或工作条件困难的情况下成功完成工作任务。回答这种问题，应聘者要举出实例，着重强调自己具备沉着冷静地面对压力的素质，并懂得如何为自己减压。

具体任务

While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for anew customer and urgent.

执行步骤 

I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs.

完成结果

While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.

细节注重能力 Attention to details

Describe what you did to control mistakes in your work.

问题要求应聘者描述一下自己是如何控制工作中的失误的。通过这一问题，主考官想了解应聘者是否能全面关注工作任务中各方面的细节，并准确无误地完成任务。应聘者在回答该问题时，应强调自己是一个严格、细心的人，在工作中十分注重细节，并且经常检查细节方面的问题，从而能有效杜绝失误的出现。

具体任务

In my last position, I had to make all the conference arrangements for my line director.

执行步骤

I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details.

完成结果

This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.

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除了以上，小编再给大家分享两个不好回答的behavior questions并提供一些tips：

1. 我们这加班挺多的，你怎么看？

每次听到这个问题是不是有千万匹草泥马奔过？

可是，你可以说自己不太喜欢加班吗？当然不行了。这个时候，就是你表忠心的时候了，充分展现自己的吃苦耐劳精神和为事业奉献的精神。

当然，到了考虑去哪家的时候，问过这个问题的公司，确实要慎重考虑啊。。。不小心就到坑里去了。

2. 你未来几年的规划是什么呢？你将如何实现这个目标呢？

通过这个问题，面试官想知道的是：

你是否真的想加入这个公司？

这个公司是否在你的长期计划里；

你是否是一个对事业有规划的人？

你是一个积极进取的人吗？

你只是把这份工作当成你的跳板吗？

还是想通过这份工作进一步提升自己？

在回答这个问题时，可以充分结合你对该公司未来发展趋势、愿景的了解，将自己的发展规划与之结合。

不过，在回答过程中，要避免这类的回答：“1年之后升一级”“2年之后薪水涨1倍”等。